Henfield Medical Centre

Henfield Medical Centre 2024-05-23 Person 4 5 0

Have always had excellent experiences at the Surgery with the receptionists and my fantastic GP. Sure, you can't get an appt as soon as you'd like (countrywide prob!), but staff both on the phone and face to face really seem to juggle and search as best they can, and i've always found them cheerful, patient, friendly and polite. Must be a very frazzling and exasperating job much of the time, but you'd never guess that when you go. Thank you! On the odd occasion i feel as though I'm being slightly "shovelled through" in the appt, but that's totally understandable given the national dire situation of "too many patients and too few GPs", and a population getting sicker rather than healthier! We're all darn lucky to receive medical attention for free; i lived a long time in NZ, where you had to pay for almost every appt! Bless you all :-)

Can't think of anything. Plus i REALLY like the self-check-in stand. Takes so much pressure off staff. We'll all be moaning when AI has done away with smiling human staff!

Henfield Medical Centre 2024-05-23 Person 5 5 0

I have been having regular blood tests during my treatment plan, the lady who does them is so cheerful, efficient and helpful. I do self check in keypad on arrival for these appointments. Also the GP I am with there has also been excellent.

Increase the number of appointments available to see a GP rather than a clinical practitioner for patients who may need that level of expertise.

Henfield Medical Centre 2024-05-22 Person 5 5 0

Phoned and got through in 15 mins and was seen in afternoon and received treatment

No nothing

Henfield Medical Centre 2024-05-22 Person 4 5 0

Long waits for appointments

Nothing

Henfield Medical Centre 2024-05-22 Person 3 5 0

Doctor was great Whilst I was waiting I did think staff were fully aware of other patients waiting at the desk

Clean the glass divider in reception Reception staff more aware of waiting patients Or a way of getting their attention I think people are frightened to us the bell that is actually behind the glads