Henfield Medical Centre

Henfield Medical Centre 2024-06-12 Person 2 5 0

It is difficult to make contact with the GP surgery. There is no email address to send information to. The test system used by the GP does not allow responses. When I call, I have to wait typically between 5 and 15 minutes in a telephone queue and often need to hang up and try later. Also, I have had a recent experience where I was asked to provide some information by text. I duly did this and only found out it had not been received when I sent an econsult 2 months later to inform the GP that I had set up a private appt for my condition to make progress in my own. I then got another text saying they couldn’t progress the referral because they didn’t have my OSA form. I therefore had to do it again and resubmit on Econsult.

It would help if there was a more efficient communication channel for me to use for an active condition/consultation. The surgery should have chased me for the missing information rather than ignoring it until I followed up later. Also - why do I have to keep answering the same questions every time I try to communicate. E.g my age, ethnic group etc..? You have this information already but often prevent me from completing a communication until I have answered the questions again.

Henfield Medical Centre 2024-06-12 Person 5 5 0

I have always been happy with the surgery

Carry on as you are

Henfield Medical Centre 2024-06-12 Person 5 5 0

I got through to the receptionist quickly despite being 12th in the queue. Receptionist was respectful.and efficient and so was Michael

Maybe 2 people answering early morning calls so that people waiting is not too long

Henfield Medical Centre 2024-06-12 Person 3 5 0

Doctor very sarcastic and belittling. Don't want to see them again

All good

Henfield Medical Centre 2024-06-12 Person 4 5 0

Great response to my care needs

No suggestions