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Hendon Way Surgery 2015-08-05 Person 1 5 0

All I can say is that this surgery doesn't appear to care at all for the most vulnerable and elderly patients. Test results are not relayed to patients or their carers. Even when told that the elderly patient is very poorly and getting weaker no one seems to pay any attention. Admin systems are very inefficient and contribute to the distress and suffering of patients. A bit of joint up thinking and someone taking some responsibility would help a lot but perhaps it's too much to hope for! In the meantime patients have no choice but to call an ambulance when their condition deterioriates because of inadequate medical care provided by the practice. I'm slowly exhausting my options and would transfer my elderly husband to another practice, once I get him back on his feet after yet another health problem that could have been avoided if he only got treated in time.