Hebburn Health Centre 2015-02-19 Person 4 5 0

New to the area so was unsure which surgery to register our family at, so pleased we decided here. The main reason initially was the parking directly outside the surgery, its never busy and you can always get close by, a must with small children to carry about. We had an appointment to register the family with the practice nurse, she was friendly, warm and I wouldn't hesitate to go back to see her in the future. My baby has been seen by both Dr Staples and Dr Rahman and I can't praise them highly enough. Dr Staples is so approachable and never makes you feel silly for asking something or being there in the first place. Dr Rahman was the on-call GP when my baby was ill, I was able to get a telephone consultation within 45 minutes and was invited in to see him within the hour, I can't fault this, I would have waiting far longer at the walk in centre/A&E. My baby has also had immunisations here which are delivered by two lovely nurses. This is perhaps my only criticism, it is a drop in session rather than a booked appointment and I found the waiting around with a baby rather frustrating and hard work (an hour in total). Its sometimes hard to get through on the telephone and I have had to wait a few minutes but I've never got to the point where I've given up. They offer online appointments too which is handy. Receptionists are pleasant, I don't expect an over the top reaction from them, these people are subjected to some vile behaviour, I've witnessed this myself. Would highly recommend this Practice.