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Hawthorns Surgery
2021-05-25
Person
0
5
0
25th May 2021
Rude receptionists who are unhelpful. Had an experience with a Dr who tells me I am out of area and should be registered at another practice. I had called for my 1 year old son and this was the response from the Dr. Who gave absolute no treatment which I ending up leaving the practice. My son had a high fever and had a rash all over his body. However you can be registered as long as you dont request a home visit. Receptionists should look for another job if they cannot listen to the patient and have empathy. If you are working you cannot always call the surgery at the designated times so therefore exceptions should be put in place. Absolute shambles of a surgery and CCG gave a report of good in all areas I am very surprised.
Suggested improvements
Well you need to read your reviews and act upon it. Clearly you are not reading the reviews or comments.