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Written by a patient
9th December 2014


The Hawthorns is an excellent surgery, and all of the staff are great assets to a busy urban practice. I suspect that it is finding it difficult to cope, like so many other surgeries under pressure, with the sheer volume of appointments. It would therefore be unfair to criticise it about the sometimes prolonged process of obtaining an appointment. In any case, I have always been able to wait at the end of surgery if I felt it was essential to see a doctor on the day. The online booking system is a step in the right direction.

Recommend
Involvement
Cleanliness
Staff
Appointment