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Guildhall Surgery 2018-03-26 Person 2 5 0

I was a previous patient with the East Kent Family Practice and due to the closure of this surgery [which was devastating for me], I was placed with the Guildhall Surgery. I'm not sure how many of us were required to find another doctor, I've been told about 1,500 but the whole situation is totally ridiculous. Guildhall Surgery is cramped and antiquated and trying to get an appointment is an absolute joke. Today I have been phoning and phoning from 8:30 and gave up at 3:30, so I walked there and spoke with the receptionist who said she was very sorry but there was nothing she could do and she was right, it's not her fault but to accommodate so many patients something has to be done. I also suggested that when the recorded message on the 'phone says 'you are in a queue' etc. why the hell doesn't it tell you what number you are in that queue ? It doesn't take a great deal of brain power to get things right - let's hope the situation improves although I have my doubts !