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Griffin Close Surgery
2016-11-09
Person
2
5
0
Written by a carer
Written by a carer 9th November 2016
The reception staff need to undergo training inpatient communication.
Having waited 40 minutes for a pre-booked 9.30 appointment, I was told that the receptionist had no idea why appointments were running late. Nor did she seem in the least interested.
If a surgery is running late, it seems only good manners to inform patients as to how late appointments are running, rather than having patients just sitting until called.