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4th April 2022


- I had to wait 55 minutes after my appointment time, to be seen by the doctor (although the check in screen had said that he was running 13 minutes behind) - I then had to wait a further 20 minutes for my prescription, of just one box of tablets. - On the phone the doctor had told me just to take Ibruprofen, for a long standing problem, but then told me that it would be useless, at my face to face appointment. - The doctor was incredibly slow at typing in my details on the computer and didn’t really seem to know what to write. - The text service asking for reviews does not accept replies ; the message number given for replies came up as ‘service not activated on network’ and this review section of the website is now coming up with a different doctor to the one that I saw!

Suggested improvements
-Sort out waiting times. -Train the doctors in faster typing. - Have a more user friendly review process, that allows me to review the doctor that I actually saw, rather than someone else! - See notes on next review page.

Experience
Involvement
Cleanliness
Staff
Appointment