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Written by a carer
22nd August 2019


This surgery has gone through some key staff changes and I think that this has caused issues with continuation of understanding with members of my families ongoing treatment, one of the new Dr's is not very clear to verbally understand and vise versa when speaking, even more so on phone appointments with them they do not clearly understand points and concerns being made, I believe this has a knock on to how they handle issues presented so raise this as a concern. Also had lots of run ins with the Pharmacy side with missed items, short date prescriptions and not following NHS guidelines on some items issue and having to complain to get things finally sorted is not a solution that is comfortable to us, like most GP run pharmacy it seems profit over service is the response.

Recommend
Involvement
Cleanliness
Staff
Appointment