Glenfield Surgery 2020-01-13 Person 1 5 0

Glenfield missed my dad's cancer because they failed to do routine checks twice. He presented as a 78 year old man with pain in his hip and thigh, having had no prior health check for a number of years. They did not do any blood test, or a PSA check, which I believe should have been routine, and certainly would have indicated that he had cancer. He was instead sent to a physiotherapist and given pain-killers twice. 6 months later, he decided to go private. He was diagnosed after his first appointment, with prostate cancer that had spread to his hip and thigh, and died 14 months later. At the time of diagnosis, he did write to Glenfield to ask how it had been missed but there was no response. He also spoke to the GP on the phone to ask about his prognosis but she was quite rude to him and made him feel very upset for several days after the phone call. The impression we had was that she had been told not to say anything that might make the practice look bad for missing the cancer, and we suspect that for this reason, she came across defensive and uncaring. I would never, ever recommend Glenfield.