Glenfield Surgery 2019-04-24 Person 1 5 0

I've had a couple of unbelievable incidents at Glenfield and a whole load more bad, yet believable incidents. Two doctors who gave factually incorrect (and life changing) information stand out. They got my blood test mixed up with another patient's and diagnosed me with Hepatitis B! In fact, I was told that I had chronic (not acute) Hepatitis B, when even if the blood test was correct, they could not have known if I was chronic (more deadly) or acute without specialist tests. Not only was the blood result somebody else''s, but the doctor had wrongly based his understanding on the fact that I told him I'd been feeling under the weather for a few months. I was left utterly devastated for several days before some retests came back and confirmed that I did not have Hepatitis B and that they had made a mistake. There was no apology from senior management, only a young GP over the phone, and no one corrected the gross misunderstanding that he had about acute versus chronic Hepatitis B. Recently I was advised to have an HIV test because I work in Africa. I told the doctor that I did not need a test but he went on to say I should because I could have contracted it from mosquitoes! I was puzzled but didn't want to argue with a doctor. He then explained that mosquitoes collect blood from one person and inject HIV infected blood into another. I was flabagasted. HIV can NEVER be contracted by mosquitoes. Even an average school child knows this. I wrote a letter of complaint about this to the practice manager and never received a response. Could my experiences at Glenfield be more appalling? I've left the surgery but my parents continue to be there ("better the devil you know", they say) Recently we have turned up to collect prescriptions at the time they told us to,, and on 3 occasions it has not been there. Twice, we were told to wait and then 15 minutes later were sent home and had to return later - a 45 minute wasted trip on two occasions. An elderly or sick person without transport couldn't have dealt with that. Yesterday we called 5 times because we had been told by a nurse that the prescription was at reception (due to past experience we didn't just drive there, we called to check). They told us categorically each time that they didn't have it. 3 hours later, they discovered they'd misplaced it, no apology. For your own safety, I would not recommend Glenfield, both for their poor choice of doctors (these events happened about 5 years ago and 2 years ago), lack or organisation and very poor customer service approach.