Glenfield Surgery 2018-09-17 Person 1 5 0

Glenfield surgery needs to finally give up the approach of making it as difficult as possible to obtain an appointment. Everytime I need to see a doctor there is a new system in place, at one time you might be able to get an appointment on the day, then there was a bizarre queuing outside system, a bit like a night club (Dickensian!). Then they decided the receptionist would decide who you could see a doctor or a nurse ! Now you are not allowed to talk to anyone on the phone it all has to be by computer with as few words as possible! I cannot imagine what it is like for some elderly person weakened by illness/frail to find they cannot get an appointment unless they are proficient with a keyboard! There is meant to be a patient group at the surgery surely they cannot condone this constant madness. Come on Doctors, why did you elect for these jobs if you want to avoid ill people, oh wait was it the money and status!