Share review of Glenfield Surgery

Glenfield Surgery 2021-05-07 Person 1 5 0

This surgery has sent me a text once a year for the past 6 years saying they have reviewed my medication and decided that I should carry on as prescribed. This concerns me greatly as they have no idea if my situation has changed in anyway. If I ever ring for an appointment the receptionist does her best to ensure that you have to wait approx 10 days. For the past 4 months they have only filled half of my prescription even though it was ordered on line. This leads to problems with the pharmacy as they say they haven't received a prescription for the missing items, they even show me what the surgery sent through. However the receptionist at the surgery gets all snotty and insists that it has been sent to the pharmacy, the rest of the prescription turns up usually within 2/3 days later! I am sick to the back teeth with this surgery but am stuck due to ill health and I don't drive!

You could start by actually seeing the patient and asking them if the medication is still working, ask if they are any better/worse. Actually call a patient back when you say you are going to! Inform your receptionist they are clerical staff not medical!