Share review of Glenfield Surgery

Glenfield Surgery 2018-04-11 Person 1 5 0

Having been told at a visit to weekend A and E to get a GP referral for a scan, I booked an appointment to do so. Doctor assured me the referral would be made and I should expect to have this in two to three weeks. More than two weeks down the line, with the excuse of bank holidays possibly holding up the process I returned to check some blood test results and asked about the scan appointment. Doctor said he would ask the secretaries to chase it up as "these things sometimes get forgotten". This was alarming. I was told to wait for a few days and he would be in touch to let me know what was happening. Nothing happened, so I called in today, six days later and asked the receptionist if such a referral had been made. "Yes," she said, "on Monday". I queried this and she confirmed that she indeed meant the Monday of this week, which was three weeks after the original consultation and several days after the follow up appointment. Not her fault, I understand that. But what sort of care does this constitute? Where nothing is done for weeks, where matters that are followed up are not reported back to patients, despite promises that this would happen, and "I don't know" is the only possible response from someone on the front line? She should know because the facts should be there. She should not be put in such a poor position due to others' incompetence. Have my symptoms worsened in these three weeks of nothing happening? Probably. Am I seriously ill as a result? No-one knows, because no-one has bothered to do anything, apart from me and I can't do anything without 'help' from those who have the power to allow me possible life-saving treatment, if they can get round to it. I would love to be able to report that effort has been made to accelerate the appointment, and that I have confidence in the treatment and service offered by these people. As soon as I am able to do so, I will do. Until then, I can only suggest that poorly people try another route.