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Glebe House Surgery 2020-11-16 Person 1 5 0

I feel I have to write this regarding the Surgery. I have been a patient for 30 years but it is nothing like it used to be. Phoning the surgery for an appointment is a nightmare I found at 8 am and was number 20 in the queue. Most of the time I find the receptionists either rude or just uninterested. I tried to get an appointment today for my grandson only to be told it could only be a telephone appointment. They phone my daughter at work and both times she couldn't get to the phone quick enough before it went off. She phoned back straight away to be told she needs to make another appointment. He is 4 years old and really needs to see a doctor. So now we will have to ring 111 and probably have to take him to a hospital which isn't good for me as I am at risk with Covid. I wonder where people's niceness has gone to and their helpfulness. I have to say that Laura Mezas is a fantastic doctor and can't do enough for you it's a shame the reception team don't do the same

Give them all training on how to speak to people