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Glebe House Surgery
2020-11-01
Person
1
5
0
Written by a patient
Written by a patient 1st November 2020
Shocking service, ring up asking for help, usual answer is a no, admin and reception staff have no idea how to treat patients with mental health disorders. They cause unecasserry suffering because they can. I no longer ring the doctors now as it just triggers an episode. I cant book online so I am screwed. I need support but you do not cater for or make reasonable adjustments for mental health. Phone appointment was a wait of three weeks and doctor just wanted you off the phone so she could get through her growing list. Being told its just old age to someone who is trying to get a diagnosis for fibromyalgia is shcoking. Send you for tests and tests and tests and no one actually sits down and says look it could be this, lets explore.... why? because they dont care, you area burden to them, they dont understand mental health. I dont think I have ever seen the same doctor so there is no chance of anyone linking my physical symptoms to my mental health... fybromyalgia..... Next stage is CQC...
Suggested improvements
Send staff on a mental health awareness course, so they can understand that their rude and abrupt replies trigger mental health conditions so much so the patient no longer goes to the doctor and has no support. If it was a workplace, they would be constantly at tribunals for disbility disrimination...