Frimley Green Medical Centre 2017-09-12 Person 3 5 0

I have been at the Frimley Green medical centre for many years and was also a patient at Ash Vale before that and seen different doctors in that time and over all the help and advice has got me through some tough times. However since the introduction of telephone only consultations I am extremely disappointed in the way the practice is heading. I think the patient should be given the choice of the type of consultation they require. A doctor will not always want to see a patient but they are providing a service and I believe that most patients would want a face to face consultation for reassurance. Things can be missed on the phone and surely doctors are trained to notice things about a patients appearance and behaviour which is part of the diagnosis but will now be missed on the phone. I don't believe this is the way forward at all. To have to justify yourself for a face to face appointment over the phone is wrong and if you feel that Ill you won't have the strength to do so. It's extremely sad when the practice has been so proffesional and helpful over the years to suddenly change. I'm extremely disappointed with there desicion to do this and it feels very unfriendly now. I had a telephone consultation today and the whole event felt rushed and left me feeling confused and still worried about the symptoms I am having. I would not recommend this practice if this is now the type of service they offer.