Frimley Green Medical Centre 2018-03-12 Person 2 5 0

If it has been deemed that a phone back service is more effective than booking an appointment then there should be adequate staffing to answer the switchboard. 23 minutes on hold to book a smear test is ridiculous. I very nearly hung up (I have a toddler to look after and can’t be sat in the phone) however I know it’s important to make the booking. Prior to this phone procedure I have never had anything negative to say about the practice- always made appointments with ease and found all staff to be pleasant. Now though I dread having to make contact due the long wait times on the phone- God help me if I need to call regarding a concern with my young child (you can imagine a parent in distress will not be out at ease by waiting on the end of a phone for the promise of a phone call later and that’s if they get through). I would probably drive to the surgery to talk to someone at the desk which is ridiculous but that’s how I felt using the new service. Shame as prior to this everything was working well I found. Please staff the switchboard accordingly because the patient is being put last here