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Written by a patient
19th August 2014


Disappointing wait for appointments. To see a preferred Doctor 1-4 weeks. When arriving for appointments, the screen says 0 minutes wait (I.e. Doctor is on time with appointments) however, it's a very different story in reality and I have been waiting for up to an hour, on every appointment and so have my family members. My time is just as important as the Doctors' and I feel it is abuse of my time to be kept waiting more than ten minutes after your appointment time. Obviously extenuating circumstances are unavoidable, but these waiting times seem to be more of the norm now. It is unacceptable. More time should be allowed for appointments and Doctors' should be working longer hours and evenings/weekend surgery should be absolutely necessary.

Recommend
Involvement
Cleanliness
Staff
Appointment