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28th September 2022


Getting through on the phone is very difficult. Hanging on the phone for nearly an hour is not uncommon. Once I can get through, I have no problem being offered a phone consultation but the waiting list for that can be up to 2 weeks, sometimes that's very worrying.

Suggested improvements
Phone system management. In my experience, great caring GPs let down by inadequate management system

Experience
Involvement
Cleanliness
Staff
Appointment