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Finaghy Health Centre
2023-02-23
Person
0
5
0
23rd February 2023
Impossible to get through to surgery without spending (often) hours on phone. Often placed into a queue then disconnected. Described as a 'free for all' by one of their own receptionists.
Suggested improvements
Provide compassionate, professional care and respect during interactions. Allocate times for call-backs rather than expecting carers and professionals to be able to sit by a phone 'anytime from 8:30am on' for a single callback.