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Fernley Medical Centre
2015-02-09
Person
3
5
0
Written by a patient
Written by a patient 9th February 2015
I joined this surgery last year as it was recommended by a Dr that I worked with. I regret now not joining it earlier. The Dr's at the practice are very good, especially Dr Mann. Surgery staff are friendly as well but I think that they can be a bit more cheerful looking than they do at the moment. It is hard to get a on the day appointment at the surgery, but not as hard as other surgeries I have been with earlier. I now only use the online booking system which is more convenient and just at the push of a button. A note for improvement can be more availablity of online apppointments and maybe on the day bookings available on line as well. All in all, a good experience.
25th February 2016
Response from Fernley Medical Centre
Dear Patient, Thank you for your feedback. At Fernley Medical Center we take all feedback, positive or negative, seriously and hope that we learn from it and where appropriate improve patient experience. I will take your feedback to our practice meeting and see if we can offer more appointments to our online users. Feedback regarding surgery staff has also been taken on board; all our new receptionists have been enrolled on a customer service course. Kind regards, Zainab Patel (Practice Manager)