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Esplanade Surgery
2018-11-14
Person
0
5
0
Written by a patient
Written by a patient 14th November 2018
I was booked in for an urgent appointment today. I don’t have a permanent home at the moment so I asked to be a temporary patient. The receptionist was quite happy to confirm appointment. When I got there, my appointment was CANCELLED as I did not live within Ryde jurisdiction! (Nothing of this was mentioned over the phone). I was anxious about my health issue, I left work earlier to make sure I would be on time. However, I can not believe HOW RUDE THE STAFF WERE. One particularly lady was not interested or empathic at all - she turned me away with several SHOUTY APOLOGIES - as she waited for me to leave. When I asked what she meant by JURISDICTION and how this affected me - as I told her I was staying in different hotels, she pulled out a folder from the back pointing at the Ryde area and HOW I DON’T FIT “THEIR CRITERIA”. I have never felt so insulted and embarrassed in my life. Especially at a GP where you expect compassionate staff!