Report this review of Esplanade Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Esplanade Surgery
2023-09-02
Person
1
5
0
2nd September 2023
29th August went to collect my prescription that went missing last week and The Esplanade Surgery promised me it would be ready next day, obviously it wasn't.
Enough is enough I went into the Surgery and advised them I want to make a complaint about the Surgery.
The Surgery appears to be Incompetent and on many occasions they lose prescriptions. I wouldn't mind the Chemist I use is only next door to them.
Also I do not appreciate Receptionists discussing my medication needs, some receptionists at the Esplanade Surgery think they are UNTRAINED DOCTORS.
My experience left me feeling unwell and anxious
They make patients feel as though they are in the wrong when the mistakes are made by the Surgery staff themselves.
Healthcare on the Island is becoming a concern.
Suggested improvements
When making a mistake the 1st time by losing a patients prescription
and then promising to raise another prescription and not doing so.
When the patient then pops into the Surgery for help
Don't say you will raise another one, put it right immediately.
How many times can a Surgery get it wrong!