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Esplanade Surgery 2017-07-11 Person 2 5 0

I recently had some blood tests done. When I rang up for the results, I was only asked for my name. When I queried the lack of request for further ID, e.g. birthdate, I was told that "there was only one person with that name". When I suggested that anybody could give my name & get my results, the receptionist seemed confused. I appreciate that confidentiality of NHS records is a farce these days, but I would prefer if we at least went through the motions of pretending there is some confidentiality. Incidentally, your staff member had trouble with her pronunciation of some items.