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Elmbank Group 2016-08-14 Person 1 5 0

It's too difficult to get an appointment with the dr of choice, often a 3 week wait which just isn't acceptable. Reception staff just don't care. I was recently sent up the ward from the GP and came back with a prescription from the consultant that said urgent on it...receptionist looked at me blankly and told me I couldn't have it until after 5 pm. The GP just looks like he's going through the motions, follows a set pattern every time you speak to him and drifts up and down the corridor. Elmbank needs to get its act together and provide some illusion of caring.