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25th September 2021


I called the surgery at 08:40 on Monday 20/09/2021 to request to speak to a doctor. I was placed 2nd on the call queue. Reception staff answered my call within a couple of minutes. By 08:50 Dr Howard Cohen was on the call to me providing the help and advice I required. I could not ask for a better level of service. This medical practice operates in a well managed, caring, practical way that is focused, primarily on providing a great level of care and service to its patients. I think the staff at this practice are outstanding and put so MANY of their counterparts, within the NHS to shame. Everyone blames the 'NHS' problems on lack of funding. Whilst I am sure this practice could do with additional funding, it still manages to provide everything us patients need and more besides. They should be used as a benchmark for other surgeries to work towards.

Suggested improvements
I am a very practical, and sometimes critical person but I honestly cannot think how this surgery could offer a better level of service than the one that I already receive from them, and that is my HONEST opinion. I suppose, if I REALLY had to dig deep and find something that I would like to experience more of is help with diet advice, but not just regular diet advice, I mean diet advice for people with chronic conditions that make weight control difficult. I have to emphasis, this is really just mentioned to show that I am trying to be entirely constructive.

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Cleanliness
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