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Dunsville Medical Centre
2023-10-25
Person
2
5
0
25th October 2023
All appointments are ‘ book on the day ‘ appointments which actually means you have to call at 8am to get one ( 8:20 is too late etc and therefore have to repeat process following day). Additionally, most complaints ( in my instance) are not urgent and therefore would be more appropriate to agree an appointment for a future date /time. Appointments are then anytime call backs, and they might only call you once. This doesn’t work if you cannot be beside your phone/have your phone switched on or just generally where you are awaiting for a call back ‘ at any time’ that day. Again, miss it and the process starts again…. There is an option to send in a description of the complaint in online including photos and confirmation that it’s not urgent, tries this and the surgery text back saying that I need to call in to book an appointment, so the process mentioned above. This just doesn’t work as a process and ultimately ends up with an appointment at the emergency doctor despite it never being an emergency!
Suggested improvements
Change the appointments process to allow for pre booking non urgent appointments