Share review of Dunsville Medical Centre

Dunsville Medical Centre 2023-10-25 Person 2 5 0

All appointments are ‘ book on the day ‘ appointments which actually means you have to call at 8am to get one ( 8:20 is too late etc and therefore have to repeat process following day). Additionally, most complaints ( in my instance) are not urgent and therefore would be more appropriate to agree an appointment for a future date /time. Appointments are then anytime call backs, and they might only call you once. This doesn’t work if you cannot be beside your phone/have your phone switched on or just generally where you are awaiting for a call back ‘ at any time’ that day. Again, miss it and the process starts again…. There is an option to send in a description of the complaint in online including photos and confirmation that it’s not urgent, tries this and the surgery text back saying that I need to call in to book an appointment, so the process mentioned above. This just doesn’t work as a process and ultimately ends up with an appointment at the emergency doctor despite it never being an emergency!

Change the appointments process to allow for pre booking non urgent appointments