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Dunsville Medical Centre
2023-09-17
Person
0
5
0
17th September 2023
My entire family struggle to get an appointment. With the only possible option to call at 8am it makes the service impossible to access if you work. We are not the only people struggling with this issue. Call backs are also impossible. I teach so cannot take personal calls at random times. When I explain the situation to reception staff they are unhelpful and rude. The only option we have is to call out of hours who often divert you back to your surgery. My husband has been suffering from a chest infection and was refused an appointment due to not being able to sit on the phone, while at work, trying to call the surgery at 8am on hold for half an hour. Ended up having time off work and lost money visiting same day appointment centre in Doncaster! The surgery advertise late night appointment but this is not true. You can only get an appointment if you are retired or unemployed.
Suggested improvements
Bring back afternoon bookings for workers that can be accessed anytime