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Drumchapel Health Centre
2021-03-03
Person
0
5
0
3rd March 2021
Absolutely disgusting customer care from the reception. I called to get a prescription and find who my doctor was. The receptionist was extremely rude and cheeky. I asked “hi can you help me find who my doctor is” and he went “no” and stayed silent. He then said “why don’t u help me find who my doctor is then”. The comments this man made was cheeky and not professional at all. Got put through to so many people and got through to an automated machine. I wanted to talk to the doctor about my prescription but they didn’t allow me to. Absolutely shocking
Suggested improvements
Get better, more sympathetic receptionists! For someone who finds it anxious to talk to these people, it’s very unsettling