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Dr Botting & Partners 2015-07-28 Person 4 5 0

Not for the first time the doctors at Glebe Road responded with extraordinary care and professionalism to an urgent situation - with especial thanks to Dr Yorke Barber and Dr Rice Jones. Dr Yorke Barber dealt with a situation concerning my adult daughter with intelligence and compassion. He listened carefully to what my daughter had to say, took time to observe her at the initially shorter 'walk in' surgery appointment and made a 'next day' full appointment for her where he quickly organised a number of tests and prescribed appropriate and useful medication. He continued to monitor the situation thoughtfully over the next two or three weeks with further appointments (made by him) such that she felt safe and supported in the hands of someone who has both up to date medical knowledge and a wealth of experience to draw upon. The GP's welcomed family involvement at the point when my daughter wanted her father and me to accompany her though she soon felt well enough to go to appointments alone. As always we felt that the GP's involved put the patient first and gave up their time in a way that demonstrated excellent care and first rate practice - following up visits to the surgery with phone calls to my daughter and letters to other professionals involved. The advice given was kept up to date as she improved - there was no 'one size fits all' approach - on the contrary I felt that my daughter was treated as an individual with individual health care needs. She was off work for one month but had it not been for the professional and quick intervention of Dr Yorke Barber I believe she would not have recovered as quickly as she has. It was a situation where the speed and quality of the response made a real difference to the outcome. The care given to my daughter reflects my own experience at this surgery where I have been a patient for the last 25 years or so. Thanks too to the office staff and receptionists who help to make this surgery a beacon of best practice in the NHS.