Share review of Derwent House Surgery

Derwent House Surgery 2016-04-19 Person 2 5 0

My daughter is due her 8 week immunisations ( she is currently 9 weeks old). We have not been sent the letter inviting her for an appointment. I have called a number of times over the past few weeks to chase this up and have been told a different story each time by the receptionists about why the letter has not been sent. I have now been told that the letter will be sent by the end of the week. If it was that simple why was this not done weeks ago when I first called?! This will now be clashing with her 12 week immunisations no doubt, will her whole immunisation programme be behind schedule now?! Have felt like I was an inconvenience for chasing this, but I am not confident that anything would have happened if I hadn't. (although still no appointment so I shouldn't count my chickens!!!!)