Share review of Derby Medical Centre

Derby Medical Centre 2019-01-29 Person 1 5 0

I have tried on two occasions to make a Dr’s appointment for my young son. On the first occasion I was told I had to recall at 8am the next day which I did. Finally after 16 minutes of constant redialling, 60 attempts to call and one experience of being cut off whilst I was 3rd in the queue, I got through. I was pushed into one appointment slot with my named dr (who neither myself or my son had ever had an appointment with before). When I said this was not a suitable time and asked for an earlier appointment she said it was this or nothing then cut me off!!! She didn’t care to ask the age of my son or how sick he was feeling to test whether this should be an emergency. Very disappointed with service and it really is not the receptionist’s role to judge who should get medical treatment.