Derby Medical Centre 2015-01-28 Person 5 5 0

I have been at this surgery under the care of Dr Floyd, since 2001. I have seen a couple of the other Dr's during my time at the surgery, and they are all professional, and listen to what you are saying, and care about their patients. I would recommend Dr Floyd as I have always had good care and treatment from her. I see the nurses fairly regularly and they are very good at their job, whether it be for injections, dressings to the annual checks that are carried out. I have always found the reception staff to be polite and helpful, whether in person or on the phone. The only problem I have ever had, was when Dr Floyd asked me to call her as she wanted me to tell her how something was going, I can't remember what. She told me to call and ask to speak to her, so I called and said could I speak to Dr Floyd, no sorry you can't speak to her, I will take a message, I informed her that the Dr has asked me to ask for her, oh no we don't do that, we take a message and write it on the computer.. I gave up, I left a message, but I don't know if the Dr got it, as I had to see her after a week, and she asked how I got on, which was why she asked me to call her. Apart from that hiccup, I am very pleased with the surgery.