Delapre Medical Centre 2015-10-14 Person 2 5 0

It should not be a requirement to give medical information to the receptionist when they answer the phone call. They are not medically trained. When a referral is sent to the practice from a fellow medical worker the information should not take over 8 days to process onto the patients file so when they phone the GP the GP does not refuse to see them on the matter as their file has not been updated - the patient is not a mind reader and can not tell when their records have been updated. Also when in pain they do need action not a fobbing off. It is impossible to make follow up appointments with the same GP if a quick reference is needed in relation to the condition. A chat over the phone is not always the best approach to discovering what some conditions are, some patients need to be seen for an assessment and a nurse is not always the best policy. To have to attend through a minor problem to get seen for the more important one and the nurse passing you through when you have tried to make an appointment with the GP - is this the best policy?. It should also be possible to discuss more than one problem with a GP rather than make separate appointments as this is more time consuming for all. When a locumn looks for medical records one would assume that they would be available on line so they can best assess the situation not be telling the patient that they seem to be missing - this does NOT inspire confidence in the practice. I could say more but feel that there are already a number of factors that should be addressed here already.