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Delapre Medical Centre
2016-02-22
Person
1
5
0
Written by a patient
Written by a patient 22nd February 2016
Impossible to get through on the phone in the mornings. Admittedly, they have many people calling in the morning, but a ‘busy tone’ (not even an answer machine) from 8am to 10:05am is ludicrous (and this seems to be the norm, not an exception). Then, at 10:05am, I managed to get through to the answer machine in order to wait a further 20 minutes, simply to request a callback from my GP. I was then told that, because it was a follow-up to a previous appointment and not a new problem, I would have to wait a further 10 days for a callback (not a face-to-face appointment, no, a callback!).