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Delamere Medical Practice
2020-10-05
Person
2
5
0
Written by a patient
Written by a patient 5th October 2020
I can't even get an appointment, not because they're booked up but because you have to do a questionnaire too decide if they will even give you an appointment. I am a long term patient of this service and rarely use it, but when I need them, they're not there. Previous to the website it was impossible to get through on the phone (didn't even have call waiting for a long time). Now all appointments are booked through a 3rd party application where your address not allowed to see a doctor unless you reach criteria for illness that is not clear. It's disgusting amoral and failed three most vulnerable (not I, thankfully)
Suggested improvements
Have a usable online booking system with a simple calendar to book appointments on. Not rocket science.