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Written by a carer
6th January 2020


My 85 year old father called to make an appointment on the 2nd of January 2020 only to be told the next available appointment was the 13th. When he explained he hadn't left the house for 7 days ,because of his illness, he was told to go to the nearest walk in centre. This would have been difficult as he had other personal issues. His name wasn't asked for nor his age or ability to get to a walk in centre. My brother complained and asked for a home visit. My father was given an appointment for later that day. Not very caring or compassionate

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff