Dedridge Health Centre 2019-03-29 Person 1 5 0

Awful. Impossible to get an appointment, receptionists unable to take a message which ultimately resulted in a flare up of my condition. Have had to go private to fix. Complaints policy hidden. No email address to contact. No person or job title to address a complaint to, no visible complaints policy. Unsympathetic GPs - I have to take my husband into appointments with me so I've a witness if I'm fobbed off now. I have been shouted down by a GP before for daring to go in for the MRI promised by a locum. So so unhappy there but as I have an issue which impacts my mobility I can't actually get to another surgery. The locums tend to be super nice and will help you access treatment but the GPs who work there will fob you off with everything they've got. Do not see a GP who works there if you can avoid it - emergency appointments are the best route to avoid them. My son hasn't had a single breathing check in 3 years and I get looked at oddly when I ask. For a child who stopped breathing several times, I find their attitude oddly flippant. So they clearly get money to dole out inhalers but nothing for actually checking on a condition. Oh and they appear to have lost my smear test. Getting fobbed off on that one too - either the timescale changes when I phone or the person who can help only works a specific 2.5 hours a day. This 2.5 hour slot is different everytime you ring. If anyone knows how to complain I'd greatly appreciate the information.