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Written by a patient
1st November 2018


The new booking system is a joke for anyone who works and cannot access a phone - not everyone has a job where it is acceptable to make/receive calls. The receptionists seem to carry all the power, and don't they know it! No empathy from my experiences, they just do not seem to care. The system is a faceless, telephone lottery and if they declare the system a success it's probobly because , like me, you give up trying to get an appointment and so it's a victory to them so far as their figures are concerned.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff