Crownhill Surgery 2018-01-06 Person 1 5 0

This is the ultimate surgery of exactly why patients go directly to A&E and clog up the queues for emergency patients ! Ive even had the phone put directly down on me after I waited an hour and a half from exactly 8.00 am as I was told to do & then you are just placed on a mundane recording & then when they do finally answer after the period of time above .. they put the phone down on you. This system has now been replaced to when you ring, if you can get through, you are then told you will be contacted back....Doesn't happen ! So you can either wait 3 and a half wks for an appointment with the gamble that a doctor might be there who you have never heard of or seen before, or simply have no contact back what so ever ! Even when you actually go up there to cancel your prescription or repeat meds in person, they still prescribe them, let alone get your orders completely wrong with your designated pharmacist anyway. What a complete waste of taxpayers money. Surely some sort of governing body must overlook practices like this as I find it hard to believe how an earth they get away with it ?? How can these "caring" staff even accept their wages after sitting around yapping, never smiling, extremely rude to patients even after them being the ones completely at fault with patients meds, provoking patients so as they can then use the usual zero tolerance victim thing that they now play on to reduce patient lists. There is currently a doctor there of german descent at the moment that pretty much shouts at patients to show off to student nurses. I think they've only had one permanent doctor there that's lasted over 3 months ! You would have to experience the whole charade from making an appointment to actually seeing someone to understand exactly what a tax wasting utility this place really is. It would seriously be more help to folk if they simply turned it into a pharmacy ! That is my only constructive suggestion as this place has been left to go way too far beyond rectification ! No wonder this surgery has been in the bottom ten in Devon for performance in the last 9 years as shown in the Plymouth Herald ! Patients have simply been scared of speaking out or giving any of the rudeness back due to fear of being removed from the list, simple as that, and in the process, giving the "staff" a very easy ride for way way too long ! A very very worrying place, especially if you rely on help and care.