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Crouch Oak Family Practice
2017-10-25
Person
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5
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Written by a carer
Written by a carer 25th October 2017
A family member telephoned to make an appointment, just to be asked 21 questions. Is it an emergency, what's wrong? It is not for the reception staff to know your medical problem. What happened to patient confidentiality? Reception staff decided to have a doctor phone my family member. They are not qualified to make the decision on what the public needs. You can not look at something that's physically appeared over the phone!! Now my family member got in such a state couldn't word what was wrong properly. Shook them up. My Doctors don't ask patients what's wrong. They say that's between you and the Dr. Please learn from my Drs!!