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Crouch Oak Family Practice
2020-03-12
Person
2
5
0
Written by a patient
Written by a patient 12th March 2020
Doctors are fine, receptions etc. are a major problem. Had an appointment for 10.30am, arrived at 10.27am just as a text came through to say appointment had been changed to a tepephone appointment! I complained, pointing out that that this was part of a long list of problems, including the fact that my wife got through at the ninety-seventh attempt (yes no exageration) this morning (appointments are only given by ringing first thing in the morning and there is no proper queing systeme). Having complained I was told that if I didn't like I could go and find another practice! What is going on at this practice. Where are they recruiting suce poor admin staff. Not all of them are like this but there appear to be individuals who do not care.