Cross Deep Surgery 2014-08-26 Person 5 5 0

The surgery has an online booking service this is particularly helpful. SMS reminders are proactive and essential (for me). The surgery also make submission of samples for pathology a simple process. The receptionist service is excellent. Prior to registering with a local practice in Twickenham, 2013, I reviewed and presented myself at all the local surgeries. Cross Deep was by far the most professional; both attitude and the quality of the environment much better than other local, purpose-built, facilities for patient privacy. I hope the surgery will not be restricted on their site for future growth of services. A converted/extended residential building it has been successfully fitted-out and is clean. But I see they are already developing limited (mother and baby?) ultrasound service and this has a fantastic potential for patients rather than visiting urgent care at the ED, or for chronic care follow ups, or perhaps acute outreach (eg lipid monitoring) services. I hope the surgery are given development support by local commissioning group to prepare scenarios for future development of these services in the next 10 years. The surgery could probably lead locally on this and possibly extend to other chronic care management (physio/diabetes/mental health) and lead a world class well-being and screening, pathology model for the UK. Perhaps on the old used lido site? That would be a great community use!