Cross Deep Surgery 2016-06-20 Person 2 5 0

The doctors by an large and good people, with a high standard of "bed side manner". The same sadly cannot be said about the reception staff who straddle the line between officious and cold to outright rude. Whilst I appreciate the job of gatekeeper can be challenging and every patient considers their situation a priority, the staff at Cross Deep do nothing to engage, reassure or at any time make visiting the doctor anything other than a painful experience. Perhaps that it their aim, in which case, congratulations. If not, perhaps the management and partners can consider some training, motivation or incentivising of service levels. Or just get a touch screen computer and an automated phone line... it would be preferable and often more useful.