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Crewe Medical Centre
2021-11-03
Person
2
5
0
3rd November 2021
The care I received was great, once I managed to get any. The appointment booking system is all on the telephone. I rang up multiple times at 8 am on the dot, only to be told after being on hold for over 90 mins that all appointments that day had gone. I asked to book an appointment for the future, and was told those are released on Mondays at 8.30 am for that week, and had all gone by the time I got through (having been on hold since 8 am, and it was then approaching 10.45! I was 87th in the queue when I called at 8.01am).
The receptionists are unhelpful, and the surgery really needs to address its appointments booking processes.
Suggested improvements
Have an online booking system for appointments, or allow patients to select the services they need online if they know they need a smear test for example, rather than being on hold for literally hours at a time.