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Crawcrook Surgery
2015-02-17
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Written by a patient
Written by a patient 17th February 2015
Apparently the surgery opens its doors at 0730 and the phone lines open at 0800, in my experience the phone lines go unanswered. If you work for a living you may as well head to a walk in centre as you aren't getting seen this week.
15th July 2015
Response from Crawcrook Surgery
Thank you for your feedback. The phone lines are generally very busy in the mornings and we do ask patients to ring with non-urgent queries after 11am. We release same day emergency appointments each day and we also have a doctor on call each day who can call you and will see you if needed. We never turn away a patient who needs to be seen urgently. Visiting a walk-in centre when your GP Surgery is open costs the NHS substantially more than visiting your GP. If you need to be seen urgently, we will do our best to accommodate you or we can signpost you to the best services. Please help save valuable NHS funds and do not use walk-in centres when your GP surgery is open.