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Cranfield Surgery 2021-07-30 Person 1 5 0

It seems that they really don't care about the patients or care about negative reviews. Badly run practice and bad attitudes all round. Threatened me with expulsion if I complained about them again. I refuse to be intimidated and I responded in kind as I'm quite happy to report them to the governing authorities. Had a hell of a job trying to get a prescription from them to keep me out of hospital, which was inevitable if they carried on refusing to help me. Eventually they relented thank God! But why do I have to go through all the pettiness and humiliation first? This isn't the first time either. The management seriously need to up their game. Way more bad reviews than good ones says it all!

Number one, you must train your staff to listen fully and not be so rude and unhelpful. Manners cost nothing. Everybody knows covid has put massive strains on everyone, but the problems they have are plain bad management. If they were a business that relies on paying customers, their customer base would dry up very quickly with their attitude.